Returns & Exchanges
At Pet Supermarket, we want your furry friend to look their best, which is why we offer a 30-day window for returns or exchanges on all fashion items in their original condition. Whether the fit isn't right or you've changed your mind, we are here to make the process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn apparel with original tags attached into the original shipping mailer or a secure box of your choice.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing